NTC and Ncell Customer Care Number (2026): Call Centre, Chat and Codes

NTC and Ncell customer care numbers at a glance

The number you dial depends on two things: which network you're on, and which phone you're calling from. This is what each operator lists on its own website, checked on 13 November 2026 (Nepal Telecom, Ncell).

NTC's contact page gives the numbers but not the hours or what a call costs. It also doesn't say whether 1498 can be dialled from an Ncell phone. If it won't connect, call from an NTC line or use NTC's chatbot instead.

Save your own network's numbers in your contacts now. It's one less thing to search for when your SIM stops working.

NTC customer care number and other Nepal Telecom lines

The main NTC customer care number is 1498. NTC's contact page lists it for "GSM Service related query and complaint registration", which covers your mobile SIM (NTC contact page). NTC's prepaid page calls the same line its "Namaste" Customer Care Service for prepaid complaints and information (NTC prepaid service), and its FAQ sends 4G questions there too.

From outside Nepal, NTC asks you to call +977 1 5901498 instead, and to email roaming problems to roaming.support@ntc.net.np (NTC FAQ).

Landline and internet problems have their own line. 198 handles PSTN (landline), ADSL and FTTH queries and complaints through a voice menu, and NTC's FAQ says FTTH repair and new connection requests are registered through it. The Nepal Telecom customer care number for mobile and the one for home internet are not the same, so don't wait on 1498 about a broken fibre line.

Prefer to talk to someone at an office? NTC's contact page lists its provincial directorates and branch offices across the country, with landline numbers. In Jhapa, its table of major offices gives the Birtamod Office as 023-540444, while its branch list gives 023-534444 for the Birtamod office on Kankai Road. The provincial directorate in Biratnagar is on 021-514444.

Ncell customer care number and call centre

Ncell's contact page lists three numbers under its "Call Center" heading, and the right one depends on the SIM you're calling from (Ncell contact page):

• 9005 from an Ncell prepaid number. Ncell says calls to it are free.
• 9007 from Ncell Pro and Ncell Biz numbers.
• 9809005000 from any other number, such as an NTC mobile. Your own operator charges its standard rate.
• +977 9809005000 from abroad, as listed on Ncell's roaming page.

Ncell says the call centre runs 24x7. Its FAQ shows what the 9005 team handles, which is a good guide to when a call is worth it:

• Blocking a lost SIM straight away.
• Confirming your PIN and PUK codes.
• A recharge card that got damaged while scratching. Give the serial number and at least four of the PIN digits you can still read, or dial *9005*7#.
• A "SIM card registration failed" message on your phone.
• Checking whether a SIM is registered in your name, which you can also do yourself by dialling *9966#.

Ncell also answers email at emailus@ncell.com.np, and its roaming page gives complaintresolution@ncell.com.np for roaming complaints. For a walk-in visit, Ncell Centres are in many major cities.

Chat, social media and the NTC and Ncell apps

Not every problem needs a phone call. Both operators answer online, and a chat leaves you a written record of what was said.

Nepal Telecom

• Chatbot: NTC's website links to a chatbot at chatbot.ntc.net.np.
• Facebook: the official page linked from ntc.net.np is facebook.com/NepalTelecom.NT. NTC is also on X, YouTube, Instagram and LinkedIn.
• Nepal Telecom app: search "Nepal Telecom" in the Play Store or App Store. NTC's FAQ says you can buy packs, recharge your own or another number, transfer balance, and check your usage history, remaining resources and validity.

Ncell

• Viber and Facebook Messenger: Ncell's contact page links its Viber chat and m.me/ncell. Its roaming help page adds Telegram.
• Ncell App: the App Store listing says you can "Create Trouble Ticket and track its status", check your remaining balance, data and voice packs, buy packs and recharge (Ncell App). The app's release notes also mention Ncell's chatbot, Maya.
• Customer Grievance Management: on this Ncell page you pick your issue type to see FAQs. If they don't help, Ncell offers to register a support ticket through the Ncell App.

Neither operator's contact page lists a WhatsApp number, as of November 2026. Treat any "NTC WhatsApp" or "Ncell WhatsApp customer care" number you see in a comment or a forwarded message with suspicion.

How to reach a person faster

Neither operator publishes which menu key puts you through to an agent, and voice menus change. These habits help on either network, whether you're on the phone to NTC customer care or chatting with Ncell customer care.

1. Call from the SIM that has the problem, on the number meant for it: 1498 on NTC, 9005 on Ncell prepaid, 9007 on Ncell Pro and Biz.
2. Have the SIM owner's details ready. To block an Ncell SIM, the call centre checks the owner's name, date of birth, address and document number, so keep the ID the SIM was registered with beside you.
3. Switch to chat if the line is busy. Ncell's roaming help page tells customers to visit Ncell's Facebook page, type Agent in Messenger and submit a complaint. The same Messenger chat is linked from Ncell's contact page.
4. Write down the complaint or ticket number, with the date. You'll need it to follow up, and to take the matter to the regulator.
5. Still stuck? Email the details with your number: NTC lists gunaso.nt@ntc.net.np for its Information Officer and Nodal Officer, and Ncell uses emailus@ncell.com.np.

A clear first message saves a round of questions: your number, what's wrong, since when, and what you've already tried.

Lost SIM, PUK code or a blocked SIM

Lost your phone? Block the SIM first, so nobody else can receive calls, texts or bank OTPs on your number.

• Ncell: call 9005 and Ncell blocks the SIM once your details match. For a new SIM with the same number, visit any Ncell Centre or shop. A replacement costs Rs 100 per SIM, and you must go yourself with your original document. You can't send someone else in your place (Ncell FAQ).
• NTC: its prepaid page says you need your security code to block a SIM and to re-activate it, but it doesn't spell out the steps. Call 1498 or visit an NTC office and ask. Keep the security code somewhere safe before you ever need it.

Phone asking for a PUK after too many wrong PINs? NTC has a PUK inquiry line, 1607, and Ncell confirms PUK codes on 9005. Don't guess. Ncell warns that too many wrong PUK entries block the SIM permanently.

Useful NTC and Ncell codes

Balance, data and recharge questions don't need customer care at all: a code answers them in seconds. These NTC and Ncell USSD codes come from the operators' own pages (NTC FAQ, Ncell recharge page). NTC adds that "USSD codes and menu options may be updated from time to time", so check the app if one stops working.

One note on the Ncell recharge code: Ncell's How to recharge page gives *122*PIN#, but the FAQ on its contact page says *102* instead. If one doesn't work, send the PIN by SMS to 90012, which both pages list.

Our other guides go into the detail, so this one doesn't repeat it:

• NTC offers and packs, and the Ncell ones: our NTC data pack guide and Ncell data pack guide.
• Online recharge, Namaste Credit and Saapati: our NTC and Ncell recharge guide.
• Sending balance to someone else: our balance transfer guide. NTC asks for your security code for this.
• Your own Ncell number or NTC number, and whose name the SIM is in: how to check your NTC and Ncell number.

When the operator doesn't fix it: complain to NTA

The Nepal Telecommunications Authority (NTA) regulates both NTC and Ncell. Go to it once you've given the operator a fair chance, and take your complaint or ticket number with you.

• Grievance Officer: NTA's homepage lists a Grievance Officer on 01-5355474, extension 135, with an email address (NTA).
• Online: NTA's online complaint system at complain.nta.gov.np is widely reported (Nepali Telecom). You sign up with your name, mobile number and email, add a complaint naming the provider and the category, attach a photo or PDF if you have one, and follow its progress under My Complains.

It also helps to know what the rules say. A 2023 NTA bylaw, reported by The Kathmandu Post, requires operators to run an automatic ticketing system for customer complaints. It also says that if you buy a data or voice pack for a set time, the paper's example being 15 minutes a day, and the network goes down during it, you should get the same amount as compensation.

Fake customer care calls and OTP scams

A number you find in a comment, a forwarded message or an unofficial page may not belong to the operator at all. Scam texts also borrow trusted names. In June 2026 NTC warned about fraudulent SMS sent in the names of Connect IPS and banks, often with suspicious links, and told customers not to share "OTPs, passwords, PINs, or CVV numbers with anyone" (Sharesansar).

• Use only numbers from the operator's own website or app. The NTC and Ncell numbers in this guide come from ntc.net.np and ncell.com.np.
• If a caller asks for an OTP, a PIN, a password or your NTC security code, hang up. Then call 1498 or 9005 yourself to check.
• Don't tap links in texts that say your account is blocked. NTC says to check such claims only on the official website or app of the organisation named.
• Lost money? Call the anti-scam centre's hotline, 1247, to report it (Onlinekhabar). Nepal Telecom and Ncell provide six representatives to the centre between them (The Kathmandu Post).

Our cyber scam helpline guide explains who to call and how to file a complaint.

Power banks and chargers in our store

Call-centre queues and long chats drain a phone faster than you'd think. A power bank or a fast charger keeps you on the line until the problem is sorted.

Prices checked on 14 November 2026 on our website.

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Frequently asked questions

What is the Nepal Telecom (NTC) customer care number?

Dial 1498 from an NTC mobile for mobile queries and complaints. From abroad, NTC gives +977 1 5901498. For landline, ADSL and FTTH internet problems, dial 198.

What is the Ncell customer care number?

Dial 9005 from an Ncell prepaid number, which is free, or 9007 from Ncell Pro and Ncell Biz numbers. Ncell says its call centre runs 24x7.

What is the Ncell call center number from another network or abroad?

From any other number, such as an NTC mobile, dial 9809005000. Your own operator charges its standard rate. From abroad, call +977 9809005000.

Is there an NTC toll free number?

NTC's contact page lists 1498 for mobile and 198 for landline, ADSL and FTTH, but it doesn't say whether these calls are free. Ncell says calls to its 9005 line are free from Ncell prepaid.

How do I check data balance on NTC and Ncell?

On NTC, dial *1415*55# to see remaining data and package validity. On Ncell, the Ncell App shows your remaining balance, data and voice packs, and *901# shows your main balance.

How can I talk to a person at Ncell or NTC?

Call from the SIM with the problem: 1498 on NTC, 9005 on Ncell prepaid. At Ncell you can also type Agent in Messenger on Ncell's Facebook page, or raise a trouble ticket in the Ncell App.

Where can I complain if NTC or Ncell doesn't solve my problem?

Complain to the Nepal Telecommunications Authority. Its website lists a Grievance Officer on 01-5355474, extension 135, and its online complaint system at complain.nta.gov.np is widely reported. Keep your ticket number from the operator.

Sources

• Contact, Nepal Telecom, checked 13 November 2026
• GSM Prepaid Service, Nepal Telecom, checked 13 November 2026
• Frequently Asked Questions, Nepal Telecom, checked 13 November 2026
• Contact Us, Ncell, checked 13 November 2026
• Ncell Roaming, Ncell, checked 13 November 2026
• How to recharge?, Ncell, checked 13 November 2026
• Customer Grievance Management, Ncell, checked 13 November 2026
• Packs and plans (Saapati), Ncell, checked 13 November 2026
• Ncell app listing, App Store, checked 13 November 2026
• Nepal Telecommunications Authority, NTA, checked 13 November 2026
• NTA Starts Complaint Handling System to Register Mobile and Internet Problems Online, NepaliTelecom, 22 December 2020
• New bylaw to allow consumers to make claim for service interruption, The Kathmandu Post, 4 March 2023
• NTC issues alert over rising SMS phishing scams targeting digital payment users, Sharesansar, 15 June 2026
• Nepal sets up round-the-clock centre to combat online financial scams, The Kathmandu Post, 6 November 2026
• Anti-scam centre freezes fraudulent transfers across nine banking layers in 15 minutes, Onlinekhabar, 9 November 2026